When you are happy with our services, we love to hear from you! We also want to hear from you if you are unhappy with any aspect of our services. Please contact your adviser and share your concerns or dissatisfaction so that we can try to resolve these as quickly as possible.

Alternatively you may wish to contact the Head of Professional Standards. You can either call or write to us:

Affinity Group Advisers Pty Ltd
PO Box 10390
Adelaide BC SA 5001

If you are dissatisfied with the response, you may raise the matter directly with the Australian Financial Complaints Authority (AFCA) . AFCA is an independent industry dispute resolution service that may be contacted if you have a complaint that is not satisfied within a reasonable time, or you are not satisfied with its response. There are some complaints which AFCA is unable to deal with and AFCA will inform you if they are not able to deal with your complaint. AFCA’s contact details are:

Telephone: 1800 931 678
Email: info@afca.org.au
Web: www.afca.org.au
Post: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001